Furious….

I don’t often get annoyed with companies, but today I did. I received an email yesterday from Interlink Express stating that I was having a parcel delivered today. However, my daughter had to go and have her brace adjusted this morning, so I confirmed with their date changer to alter the delivery to Thursday 21st June. I received an email confirming that this had been done and the new delivery date was now Thursday 21st June 2012.

When I arrived home today, I found a note stating that my parcel had been left with a neighbour. One that I have never met! So I phoned the company, and I will say, I was slightly vexed but would accept an apology from them if they offered it. No, they did not offer me an apology, in fact, they told me that even if you do change the date, they will still send it out on that day and attempt to leave it with a neighbour. So basically telling me, that even if I do request a date change, it will make no difference whatsoever as they will ignore it.

The supervisor told me that the driver had no information on the date change, so I asked her what happened to the result of the email that I had delivered at 17:30 last night. All she kept saying was “the driver scanned the parcel and there was nothing there to say anything”. Three times she said this, and (embarrassing as it is to say it) I got annoyed, told her it was a sh*t company and hung up.

I am now about to write a letter of complaint to the head of the franchise it was delivered from, the main company office (if I can find it) and the company I purchased the item from. And I will go and see this neighbour and hope that they are a decent sort and not kept it, denying it was ever delivered. As you can see, I have a lot of trust in people I don’t know.